At Deep Naturals Pvt Ltd, customer satisfaction is our priority. We strive to provide high-quality Ayurvedic and wellness products. If you are not completely satisfied with your purchase, we offer a simple and transparent return and refund policy subject to the terms and conditions mentioned below.
By purchasing products from our website www.deepnatural.in, you agree to the terms of this Refund & Return Policy.
Customers may request a return within 7 days from the date of product delivery.
To be eligible for a return, the product must:
Returns may be accepted under the following situations:
For hygiene, safety, and quality reasons, certain products may not be eligible for return or refund.
We may reject return requests in the following situations:
Once the returned product is received and inspected by our team, the refund process will be initiated.
Approved refunds may be processed through:
Refunds are generally processed within 5–10 business days after successful verification and approval.
In cases where the return is due to our error such as damaged, defective, or incorrect products, Deep Naturals Pvt Ltd may bear the return shipping cost.
In other cases, customers may be responsible for return shipping charges.
Orders may be cancelled before dispatch from our warehouse. Once the order has been shipped, cancellation requests may not be accepted.
Approved cancellations will be refunded according to the refund timelines mentioned above.
If you receive a damaged, defective, or incorrect product, please contact our support team within 48 hours of delivery with:
Our support team will review the request and provide an appropriate resolution as quickly as possible.
For any return, refund, cancellation, or product-related queries, please contact us:
Company: Deep Naturals Pvt Ltd
Website: www.deepnatural.in
Email: care@deepnatural.in